We handle every cancellation request professionally while ensuring transparency, fairness, and clear communication.
This Cancellation Policy is intended to provide general guidance regarding cancellations, refunds, and service termination for projects and services offered by Quantam Minds. It should be read together with any signed proposal, quotation, Statement of Work (SOW), service agreement, maintenance contract, or other written agreement between Quantam Minds and the client. Where specific contractual terms differ from this policy, the terms of the applicable agreement shall prevail.
Quantam Minds reserves the right to review each cancellation request individually based on the project scope, completed work, approved milestones, third-party expenses, licensing costs, contractual obligations, and any other relevant project-specific factors. Refund eligibility, if applicable, will be determined after evaluating these considerations.
This policy may be updated periodically without prior notice to reflect changes in our business practices, legal requirements, or service offerings. Clients are encouraged to review this page regularly to stay informed of the latest version. Continued use of our services after any updates constitutes acceptance of the revised policy.
We value long-term relationships with every client. This Cancellation Policy has been created to clearly explain how cancellations, refunds, payment obligations, and project closures are managed so that both our clients and Quantam Minds have a transparent understanding throughout the engagement.
Every digital project involves planning, research, dedicated resources, design, development, and ongoing communication. Once work begins, our team invests valuable time and expertise into delivering quality results. This policy establishes a fair framework for handling cancellations while protecting the interests of both our clients and our business.
Our objective is never to complicate the cancellation process. Instead, we aim to resolve every request professionally, maintain complete transparency, and provide clear guidance on payments, completed work, deliverables, and refund eligibility wherever applicable.
Every cancellation request is reviewed fairly with complete transparency and timely communication.
Our policy balances client interests with the work already completed by our project team.
Our support team is always available to discuss concerns before any cancellation is processed.
If you have any questions regarding this policy before purchasing a service, our team will be happy to provide clarification.
Different services require different planning, resources, and timelines. Below you'll find the cancellation guidelines applicable to each service offered by Quantam Minds.
Website development projects begin with planning, design, technical architecture, and resource allocation. Once work has commenced, cancellations are evaluated based on the project stage. Payments for completed milestones, approved deliverables, third-party purchases, domains, hosting, licenses, APIs, or design assets remain non-refundable.
SEO services operate on continuous optimisation and monthly execution. Cancellation requests should be submitted before the next billing cycle. Fees already paid for completed work, audits, content production, technical implementation, or outreach activities are non-refundable.
Campaign management fees apply to work completed before cancellation. Advertising budgets deposited directly with Google or other advertising platforms are governed by the respective platform policies and cannot be refunded by Quantam Minds.
Custom software projects involve extensive planning, development, testing, and dedicated resources. Cancellation charges depend on completed milestones, approved modules, and purchased third-party software or licenses.
Consultation appointments may be rescheduled with prior notice. Once consultation services have been delivered, professional consultation fees are non-refundable.
Ongoing maintenance subscriptions can be discontinued before the next renewal period. Services already delivered during the active billing cycle remain chargeable and are not eligible for refunds.
Our refund policy is designed to be transparent, fair, and aligned with the progress of each project. The following guidelines explain when refunds may apply, services that are non-refundable, expected processing timelines, and how approved refunds are handled.
Refunds may be considered where work has not yet commenced or where cancellation occurs before significant project milestones have been completed. Every request is reviewed individually based on the agreed scope of work.
Services that have already been delivered, approved milestones, consultation sessions, third-party purchases, domains, hosting, software licenses, advertising spend, and customised development work are generally non-refundable.
Once a refund request has been approved, our accounts team begins verification and processing. Refund timelines may vary depending on the original payment method and banking procedures.
Approved refunds are processed using the original payment method wherever possible. If this is unavailable, our finance team will coordinate an alternative secure payment method with the client.
Every cancellation and refund request is reviewed individually based on the signed proposal, service agreement, completed work, project milestones, and third-party expenses incurred during the engagement. Quantam Minds reserves the right to determine refund eligibility in accordance with these guidelines.
We aim to make the cancellation process straightforward and transparent. Follow the simple steps below, and our team will review your request promptly while keeping you informed throughout the process.
Contact our team via email or our official support channels with your project details, reason for cancellation, and any relevant information to help us process your request efficiently.
Our project and accounts teams review the current project status, completed milestones, third-party expenses, and applicable cancellation terms before making a decision.
We communicate the outcome, explain any applicable charges or refund eligibility, and answer your questions before proceeding with the cancellation.
Once approved, we complete the cancellation, process any applicable refund, close the project formally, and provide confirmation for your records.
If you're unsure whether cancellation is the right option or have questions about your project, our support team is happy to discuss available solutions before proceeding.
To ensure complete transparency, we encourage every client to review the following information regarding project responsibilities, completed deliverables, third-party services, intellectual property, and communication before submitting a cancellation request.
Clients are responsible for providing project information, approvals, content, media files, feedback, and timely communication throughout the project lifecycle. Delays caused by missing client inputs may affect project timelines and cancellation outcomes.
Any work completed, approved, or delivered before cancellation remains chargeable. This includes design concepts, development milestones, SEO implementation, software modules, reports, documentation, and creative assets.
Payments made towards domains, hosting, premium plugins, APIs, software licenses, advertising platforms, cloud services, SMS gateways, payment gateways, or any external provider are governed by their respective policies and are generally non-refundable.
Upon project closure, access credentials, completed deliverables, and available project assets will be handed over according to the agreed project scope and contractual obligations.
Any signed proposal, quotation, Statement of Work (SOW), maintenance agreement, or service contract shall take precedence over this general cancellation policy wherever applicable.
If you have questions regarding your project, billing, cancellation, or refund eligibility, please contact our support team before submitting a cancellation request. We are always happy to assist.
Quantam Minds is committed to maintaining transparent communication, fair business practices, and long-term client relationships. Every cancellation request is evaluated professionally, with consideration for the agreed project scope, completed work, and applicable contractual terms.
We've answered some of the most common questions regarding cancellations, refunds, project closures, payment processing, and service agreements. If you can't find the answer you're looking for, our support team is always available to help.
Yes. You may request cancellation at any stage of your project. However, cancellation charges, completed milestones, third-party expenses, and refund eligibility will depend on the work already completed and the agreed project terms.
No. Payments made towards completed work, consultation services, domains, hosting, software licenses, advertising budgets, premium tools, APIs, and other third-party services are generally non-refundable.
Once approved, refunds are typically processed within 5–10 business days. The exact timeline may vary depending on your payment provider or banking institution.
Any deliverables completed and paid for before project cancellation will be shared according to the agreed scope of work and contractual obligations.
In many cases, yes. Depending on the project status, we may offer the option to temporarily pause the project instead of proceeding with cancellation. Please contact our team to discuss available options.
You can submit your request through our official email address or by contacting our support team via the Contact page. Please include your project details, registered email address, and the reason for your request to help us process it efficiently.
Have a website, CRM, HRM, ERP or custom software requirement? Connect with our team and discuss your project goals today.
Baba Colony, Sector 25, Sonipat, Haryana 131001
Monday - Saturday
09:00 AM - 07:00 PM
Chat directly with our development experts and get quick guidance.
WhatsApp Us